
Signal Messenger is among the most secure instant messaging (IM) platforms. The application has several security features, including end-to-end encryption, disappearing messages, and an open-source format. These functions and more make Signal ideal for business purposes.
With all these security features, is it still necessary to record Signal messages to keep business conversations safe? The answer is yes; you must and consistently record all chats in Signal for substantial reasons:
1. Regulatory Compliance
Several regulatory bodies, such as the SEC, FINRA, HIPAA, and the GDPR, mandate Signal recording. This means businesses are expected to have an active archiving tool keeping records of their conversations on the app.
That said, the rule applies to other IM apps besides Signal. If your company uses similar instant messaging platforms, including WhatsApp and Viber, consider recording and archiving them, too.
2. Source of Truth
No matter how trivial business conversations are in Signal, they can become important sources of evidence in dire times. IM messages often contain information necessary for defending the business or investigations. For instance, you use recorded Signal messages when faced with customer disputes.
Additionally, keeping an archive of Signal messages can save your business during e-discoveries. E-discovery involves producing electronically stored information (ESI) in legal proceedings. Without an archive, you risk penalties.
3. Communications Improvement
Besides keeping your business safe from legal consequences and conflicts, recoding Signal messages can also give you access to data useful for improvements in communications and customer relations. Message archives contain might information on the following aspects:
- Customer response times
- Customer reaction to messages
- Valuable keywords
Recording Signal Messages: A Must for Every Business
It does not matter how secure a messaging app is; an archiving tool offers unique advantages that not only protect your conversations but also help improve how your organization uses the app. Whether it’s Signal, WhatsApp, or Telegram, archivers are your company’s key to security and responsible communication.